If goods fail to meet the product specifications as described in the warranty or performance when used in the recommended way, then you are entitled to replacement goods or a refund where appropriate. Photron Pty Ltd reserve the right to establish the cause of failure and proper use prior to refunds or returns being agreed. Returns for reasons other than product failure are not accepted unless in exceptional circumstances.
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If an item goes on back order we will contact you and see if you want the order part shipped. When the item becomes available we will ship you the rest of your order or the complete order.
When ordering products for delivery overseas, you may be subject to import taxes and duties. These are levied when the package reaches the specified destination. You must pay any additional charges for customs clearance. Please also note that cross-border deliveries are subject to opening and inspection by customs authorities.
You have the right to cancel your order prior to the goods being shipped and monies taken. Once the goods have been dispatched and monies taken then the right of ownership is transferred to you and we will no longer accept cancellation.